CSSBuy warehouse QC decision checklist
Use this checklist after an item reaches the warehouse. Compare the order, listing, and QC evidence, then choose to approve it, request more photos, or return / exchange it before parcel shipping.
Quick decision: approve, recheck, or return?
| Decision | Choose it when | Next action |
|---|---|---|
| Approve | The ordered variant matches and the photos answer your important quality and size checks. | Save the QC evidence, then include the item in parcel planning. |
| Request more photos | A critical angle, measurement, tag, flaw close-up, or color comparison is missing. | Ask one specific question and name the exact photo or measurement you need. |
| Return or exchange | The size, color, model, batch, condition, or construction clearly differs from what you ordered. | Check the seller deadline and agent fees, then submit the request before parcel creation. |
1. Confirm the warehouse item matches the order
Open the original marketplace listing and your agent order beside the warehouse photos. Do not judge from a spreadsheet thumbnail alone. A return decision starts with whether the warehouse received the product you actually selected.
- Product model, colorway, material, and visible details match the live listing.
- Size, SKU, batch, and other paid options match the agent order.
- Included pieces or accessories shown in the order are present.
- Any seller-promised customization or remark was followed.
2. Check whether the QC evidence is complete
Missing evidence is not automatically a failed item. It is a reason to pause and request a targeted photo. Use the CSSBuy QC photos guide to distinguish warehouse evidence from seller marketing shots.
- The full front, back, sides, and important detail areas are visible.
- Logos, stitching, print edges, hardware, and materials can be judged at useful scale.
- Size tags or laid-flat measurements exist when fit is a deciding factor.
- Suspected damage is shown closely enough to separate a shadow or crease from a real flaw.
3. Decide whether the flaw is acceptable
Separate preference from a confirmed mismatch. Minor packaging damage or a removable loose thread may be acceptable. A wrong size, damaged component, missing piece, or visible defect you would notice in use usually deserves an exchange or return.
- Shoes: compare toe shape, heel alignment, outsole, glue, and size tag.
- Apparel: compare measurements, print placement, seams, cuffs, and color.
- Bags and accessories: inspect hardware, closures, symmetry, lining, and missing parts.
- Electronics: verify the model, plug, stated compatibility, and visible damage before shipping.
4. Check the return window before waiting
If the item may need to go back, check the live seller and agent rules immediately. Record the return deadline, domestic return cost, service fee, and expected exchange delay. Do not wait for a shipping coupon or another warehouse arrival if that could close the return window.
5. Make the parcel decision last
- Keep undecided or rejected items out of the international parcel.
- Screenshot the QC set and the approve, exchange, or return request.
- Estimate packed weight only after every warehouse item has a final decision.
- Choose a line and apply eligible coupons after QC — see the shipping hub.
Continue your QC review
Use the category-specific QC photo guide for detailed pass / fail cues, or browse buyer shares for real haul context. The spreadsheet remains a research source; your own warehouse evidence makes the final decision.
QC decision recorded? Continue your shortlist
Browse live CSSBuy spreadsheet finds, then use this approve-or-return checklist on your own warehouse item.